E-commerce Automation Series – Part 4 | Vendor/Supplier Onboarding
Whether you are a B2B or a B2C e-commerce business, the relationship with your vendor or supplier is crucial. A supplier is the first link in your supply chain and usually exists in a B2B sense. A vendor, on the hand, is the person who sells the products to the end customer. While you could be a supplier or a
Automation Series – Part 3 | How to Automate Customer Service
Customer support and experience are crucial elements of an e-commerce website. Naturally, it requires a lot of work to perfect these areas. Thankfully, you can automate customer service to some extent to ease the burden. E-commerce is booming. Sales are up. Customers are shopping online in much higher volumes than ever before. As the orders pile, so does the need for
Automation Series – Part 2 | How to Automate Order Management
For businesses that are rapidly adopting digital transformation strategies in their workflow, automation has been a key driver. And one of the basic automation areas has been order management. Whether you are an enterprise-level store with multiple sales channels or a D2C mom-and-pop shop, order management is critical to stay in business. Manually handling the process creates difficulties like erroneous
Areas to Automate in Your E-commerce Business – Inventory Management
E-commerce processes are demanding. On a daily basis, retailers have to get hundreds of five-minute tasks done that may not appear to be much individually but take significant time when added up. From listing products, managing stock to processing orders, dispatching packages, and handling customer complaints - everything competes for attention. As the business grows, the demand, complexity, and repetition
Wix vs. WordPress – Which is Better for Building an Online Store?
We have been getting a lot of queries about which platform to choose between WordPress and Wix to build an online store. The Wix vs. WordPress question has also been popping up a lot on online forums. Wix’s multi-million-dollar marketing budget and flashy campaigns have put it in the limelight for all the right reasons. But how does it compare
5 Easy Formulae to Increase Average Order Value in 2022
The average order value is the first metric that business owners monitor for growth. Look at it this way. You launch an e-commerce store. You spend heavily on marketing. That gets traffic through the door. This traffic also converts into customers. That’s fantastic. But here goes the fine print - order values. A consistently small order value per customer does not
Preparing Your Store for Online Holiday Shopping Season – What Retail Experts Have to Say
‘Tis (almost) the season of jolly-good deals, sales going through the roof, and last-minute rush. Like every year, shoppers are flocking to their favorite e-commerce sites, ready to score the best discounts and find the perfect gifts. For e-commerce businesses, this is a golden opportunity. And also the biggest nightmare. The big scares are slow speed, poor customer experience, and the site crashing
D2C Or B2C – Pros & Cons
The retail landscape is ever shifting. The Direct to Consumer (D2C) model is fast becoming popular for manufacturers who want to enter the market directly without any middle entity. While a B2C (Business to Customer) model has a line up of wholesaler and retailers in the process to reach the customers, D2C model does away with all of that. It gives
The Case of E-commerce Product Return – Who’s to Blame & Ways to Reduce
Product return in e-commerce is a growing nuisance for retailers. It accounts for a significant loss in revenue and time. Too many processes are involved in product return - back-and-forth emailing, return authorization, tracking returned items, inspection of returned products, managing inventory, etc. Even with a streamlined return process, excessive e-commerce return rates keep shop owners awake at night. What’s worse
Pandemic-Induced E-commerce Strategies That Will Outlive COVID
The only constant is change. There is no scenario better than the coronavirus chaos to support this fact. The pandemic brought radical changes to healthcare, consumer goods, travel, finance, and education. Amid stay-at-home orders, restrictions, and most importantly fear, we saw an overnight shift in worldwide consumer behavior as well. The reality is there is no way of going back to the